If you have a heart condition, high blood pressure, allergies, or other medical conditions we advise that you consult your doctor before booking the treatment. Please inform the therapist of any medical conditions and if you feel uncomfortable at any time during the treatment, please let the therapist know.
If you’re visiting us for the first time, please arrive 15-minutes early for your appointment to fill out a Health Questionnaire. In the interest of our guests if you arrive late your massage will still end at the scheduled time for the full rate applicable.
We plan our upcoming schedule around you, so in order for us to be well-prepared for your treatment, it is important to know who and how many clients are scheduled for the day. For this reason we require a mandatory Credit Card number including Postal Code on file to hold all bookings.
In addition for your safety in emergency situations we need to be able to account for all persons in the facility therefore it is essential you have made the correct booking.
Like other service-based businesses, cancellations and any other scheduling changes must be made 24 Hours prior to a scheduled appointment to avoid billing.
Our therapists and practitioners are compensated based on attendance of treatments and it would not be fair to take a booking away from one of them. For this reason, we are very strict with our cancellation policy as it directly effects our therapists and practitioners. If we allow clients to hold spaces and then waive fees when they cancel, no show, or reschedule under 24 hours, then we are preventing others from booking which prevents increased compensation for our employees. We hope you can respect and understand where we are coming from. 5 Elements Therapy also cannot subsidize these fees either as we want to provide the lowest possible prices for all our clients.
Upon agreement termination of agreement any unused treatments by the expiry date shall expire and will not be refunded.